FAQ

1. What products do you offer?

We offer a range of high-quality products, including electric dog trimmers and other grooming essentials.

2. How can I place an order?

You can place an order directly on our website by selecting your desired products and proceeding to checkout.

3. What payment methods do you accept?

We accept major credit cards and secure online payment methods.

4. How long does shipping take?

Shipping times vary, but we aim to process and ship orders within 1-2 business days. You spoke and we listened. We've made improvements to our shipping process. You willl now receive your order over $50 within 8-10 days. 

5. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping times will vary based on the destination.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email.

7. What is your return policy?

We do not accept returns. However, we do have a 30 day money back guarantee to accomodate you. Please see our refund policy and contact our customer service for more assistance.

8. How do I contact customer support?

You can reach our customer support team via email at support@saffory.com.

9. Do you offer any warranties on your products?

We offer a 30-day money back guaratee on all orders. Please refer to our refund policy for more information. If you need to replace your item for whatever reason we can issue a refund in the form or store credit or gift card so you can purchase a new item or replace a defective item. 

10. Are your products safe for pets?

Absolutely. All our products are tested and designed with your pet's safety and comfort in mind.