Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, you’ll need the receipt or proof of purchase.

To start a return, you can contact us at support@saffory.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@saffory.com

Return cost:

  • Restocking fee: No cost
  • For defective products: No cost
  • For customer remorse: No cost

Return Method:

  • By Mail

Method to get the return label:

  • For defective products: Included In The Package
  • For customer remorse: Included In The Package

Product conditions that we allow for returns:

  • New

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@saffory.com

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@saffory.com

Support: 24/7

Email: support@saffory.com

Address: 3140 W Main St, Riverton, WY 82501

SrategaBuild Innovations LLC, trading as “Saffory”